Paula Carter´s profile

Reviews (2)

Good Service and Quality Product

Had no problems at all with this company. Placed my order and the goods were delivered on the day expected. Bought a wooden sledge which was terrific...quality was very good and my nephew and niece are very happy and can't wait for it to snow!


Rubbish - Guaranteed Xmas Delivery - Despatched 27th Dec!!!

Couldn't believe such rubbish service from such a well- known company. Ordered on the 17th December for guaranteed Xmas delivery...chased on 20th Dec and told by the Customer Services Manager deliveries are running a little late but don't worry would be delivered on the 21st or 24th and made me feel like I was panicking for no reason, and quite a flippant attitude.
When nothing arrived on the 24th customer services were not answering their phone, could only get through on the order line and then told no one from Customer Services were in...mmm clearly don't care about after sales service - just take the order and my money now for over a week so I have no ability to purchase elsewhere before Christmas and no apology or even a call back when back at work! Absolutely Disgraceful!!!!

Joanne Wyper found this review useful

10 January 2013

Reply from Menkind

Dear Paula

Please accept our apologies for not delivering all your items in time for Christmas. We are also concerned that you were informed that Customer Services were not in on the 24th December when calling the order line which was not the case.

Upon investigation with our Dispatch Department, your order was held up in the warehouse which is wholly regrettable. Customer Services are investigating this and will respond to your query posted on the Customer Support Form.

Kind regards

The Menkind Team

Paula Carter´s profile

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Paula Carter
United Kingdom