Natalie Shipp´s profile
Reviews (1)
Bride & Groom Direct
Late order and compensation given
Good product but delivery was extremley late as the printer was down and customers were not notified. All I was offered was free delivery, doesnt help that all invites had to be sent in Xmas cards and I missed the last post date due to the delivery being late.
Had a call after posting this, to apologise and I was given 50% of payment back....which was great. I will be ordering again from this site!
03 January 2013
Reply from BRIDE & GROOM™ Direct
Natalie Shipp´s profile
United Kingdom
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Please accept our sincere apologies that we delayed your order. I can see this should have been sent out to you on the 7th of December and because we delayed your order it was then stuck in the Christmas post. I agree you should have been notified of any delay and can only apologise again.
I shall contact you shortly to rectify this situation with your order.
Kind regards,
Ellen Dobson
Customer Service Supervisor