AT´s profile

Reviews (1)

DPD UK

Extremely poor service - LIARS!

Missed my first delivery so decided to reschedule it for the next day - used the service 'delivery before 10am' for which I paid £12... I got the delivery after 2pm! I had to leave at 10am so I haven't received my package on time - I had to leave it behind with a friend who made me the favour of staying in my place to get the delivery...

Tried to call their customer service. I rang all numbers several times. Those numbers simply don't get you anywhere - they just make you pay lots of money to tell you in an extremely rude way that they wont answer your call. Contacted them through their website enquire pages - obviously no answer.

Now working with my credit card company to see if i can get a refund for paying a service that I haven't received! However, they were super fast when they had to collect money from my card - they sent me the below soon after...

Thank you for rescheduling your delivery for Delivery Calling Card number ***********.
We are pleased to confirm your new delivery date will be Friday, 21st December 2012, Before 10am.........A payment of £12.00 has been received and your payment reference is *********************.

Awful company. Avoid them like the pest!

With regard to Andy comment below....

@ Andy,

your template below doesnt impress anybody! I've emailed you at the address below days ago... NO REPLY! You want to help? Process the refund ASAP!

28 December 2012

Reply from DPD UK

Hi AT,

I'm really sorry to hear of the problems with your delivery. :( Could you please email socialmedia@dpd.co.uk with your parcel reference number and contact phone number please and I'll look into this for you.

Kind regards,

Andy.

AT´s profile

profile image of AT
AT
Reviewer
1981
United Kingdom

About