Expedia.co.uk

Quite horrific

My flight got cancelled so I needed to contact the hotel so that they wont cancel our booking, the phone number on the expedia receipt didn't work so we called expedia customer service to see what they can do, spent 40-50 minutes on the phone with expedia and in the end they told us they couldn't even contact the hotel themself and nothing could be done for us....

Later on I went home to do my own research, a quick 5 minutes research and everything was done! Managed to reach the hotel and told them that we would be one day late...

A mere 5 minute job couldn't even be done in 50 minutes?? If i had internet access at the airport I could've saved myself 50 minutes on the phone all for nothing!

Thanks alot expedia! :S