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Reviews (1)

City Link

Utter shambles!

City link tried to make a delivery on Tues 18th, I was at work. Rescheduled for Friday 21st but it never came. When I went to track it that evening it said it had been rescheduled for Monday 24th, I submitted an online complaint at this point (which has not been dealt with as yet). Monday came and went with no parcel, rang up numerous times but impossible to speak to anyone. Again went online to track and it said Thursday..... Bet you can guess what I will say next! Today is Friday 28th, I've just gone online to see what it says for today... and it's been sent back to where it came from about 300 miles away and given a new tracking number. Rang up at 8am and got through within 1 minute (yey!). Gave details of tracking etc and girl said it will be delivered today... when I pointed out the geographical issue with this she was stumped! Have been promised a return call with update....

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Gemma Dean
Preston, United Kingdom