Atlantic Shopping - Bar Stools & Dining Chairs

Great looking product, shame about the quality!

I ordered four bar stools on behalf of my parents and requested that they were delivered to their house. Two days later, the stools are delivered to my address which is over 100 miles away from where they were supposed to be! This was after an additional e-mail and phone call to Atlantic Shopping to ensure correct delivery address!
I decided to open the stools to ensure they were not damaged as it would be a fortnight before I could deliver them to their intended recipients. I was shocked to find the high gloss backs on all four stools scratched and the mounting holes 'butchered'.
I contacted Atlantic Shopping with my concerns and after sending them pictures of the damage (3 e-mails, 20 pictures) I requested replacements. To my disbelief, Atlantic Shopping offered a complete refund as they could not guarantee the replacements would not be damaged! Doesn’t Atlantic Shopping have some form of quality control checking the products they sell?

28 December 2012

Reply from Atlanticshopping

Dear Chris,

Many thanks for your feedback.

The address that was given to us on your original order was the one it was delivered to. I can see that some attempts were made to get this address changed upon your request, but unfortunately changes can sometimes take up to 24 hours to be processed with our courier.

As for the damage to your stools, I can see that these have been refunded in full with no collection charge applied. This is a policy that we implement in regards to all goods that are deemed faulty by our warehouse inspection team.

I would be inclined to suggest that a different stool would be more suited to your needs, and this is why you were pointed in the direction of perhaps another style that would leave you more satisfied.

If you have any questions or queries about any more of our bar stools then please do not hesitate to call us – we are always happy to help.

Kind regards
Joe
Atlantic Shopping team