Gloria Marie´s profile

Reviews (1)

Missguided

They fed me lies for a month - rubbish courier (no tracking)

I'm gonna tell you what they did to me, maybe it will help someone:
I ordered on the December 11th , my items was marked as dispatched a day after and they sent me a FAKE tracking number. In the meanwhile I was contacting them on FB and they were telling me "We contacted the courier over the phone they have issues with the website, you will recieve the shipment soon". Why fake, you ask? Because I contacted the courier and they didn't know anything about that. EDIT - They probably used a non registered service, so good luck with that, there's no trace of it anywhere.
After that I contacted them on Twitter, and they assured me they filed a refund. LIE. I waited for five days, no money back. Contacted them again and filed a dispute on Paypal because I was sick and tired and my patience was over, I recieved a response from the customer service, appearently a refund was on its way. Fine. Do you think it's over? NO. They never replied to the Paypal dispute but they were so kind to revert the refund procedure and told me I have to contact Paypal to get the money back. Can you believe it? BEWARE. And don't use social media to solve your issues, they just tell you lies! Over TWENTY emails and still no money back!

Update January 1st: "someone" delivered my shipment, probably leaving it in front of the gate of my condo. My neighbors were kind enough to put it near my door. No idea who delivered this and I never signed for it, they sure need to change their RUBBISH courier asap.

04 January 2013

Reply from Missguided

Hi Gloria,

I cannot apologise enough for the level of service that you have experienced form ourselves and our courier. I have looked into your order and it does appear that a refund was processed on the 27-12-2012, unfortunately the IPN was reversed due to the PayPal dispute. This can only be rectified by PayPal.

Again I wish to apologise for any inconvenience that has been caused.

Best Wishes,
Grace xx

Gloria Marie´s profile

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Gloria Marie
Reviewer
Female, 1984
Avezzano, Italy

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