I always make travel arrangements on line and although I have tried others, I always end up using Ebookers. Good prices, good selection and ease of use. I've never had a problem, but trust that if I did they would provide great support. Very happy with this service and no complaints so far.
It seems to me that once you have paid for a product, they basically will delivery the product whenever it is convenient for them and not on a specified or pre-agreed delivery date. Product was OK (a bit over priced for the quality) but customer service was poor. I wouldn't buy from them again nor would I recommend them to a friend.
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