I telephoned to check stock availability as they quoted ten days whilst everywhere else quoted 4 weeks. I was informed that the fridge (Indeset SAN400) would be delivered in 10 days as they could see on their system that others were being delivered in 10 days. Despite being more expensive by about £30 from other companies, I placed an order. Money was taken out of my account next day, then I received an email & phone call advising that the fridge would be delivered in 4-5 weeks. The website still states 10 dat delivery, yet they cannot fulfill this delivery. I was extremely disappointed & cancelled my order. I received a full refund later that week. I WOULD NOT HAVE ORDERED IF I KNEW THE CORRECT DELIVERY TIMESCALES. WEBSITE SHOULD BE ACCURATE.
Having surfed the web (for hours) I found that the two Indeset items I wanted - SAN400 fridge & UFAN400NF freezer were out of stock, with everywhere quoting 4 weeks. I then ordered with another supplier whose website said 10 days. Great I thought. I even called to check & yes they confirmed the items would be delivered 10 days. As soon as I placed an order, money was taken out of account & they called next day to say 4 weeks delivery! I cancelled immediately - not sure if I can name this company but they're a high street store -(English) Home Stores! I then surfed the web again & found Whitebox - by far the cheapest. However I'd never heard of them. I called to see when they could deliver and although the lovely lady said a few days I didn't really believe her, but thought I'd place an order anyway as this was the cheapest company. HOW WRONG I WAS. Firstly, Indeset called next day (as Whitebox promised they would) I could chose a delivery date from a choice of three consecutive days & was given a 3 hour delivery slot. Money was only debited from my account when the goods were dispatched - a week after ordering (they could have delivered in 3 working days but the date I chose suited me better).
I buy online constantly and have never submitted a review before as I expect a high standard - but am happy when I just get the goods! WHITEBOX WERE THE CHEAPEST BY FAR ( at least £50) QUICKEST DELIVERY WITH GREAT, POLITE, KNOWLEDGEABLE STAFF - who answer your queries & don't fob you off.
I really can't rate them highly enough and would recommend to EVERYONE!
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