Kamila´s profile

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Massive disappointment. I ordered furniture Valentine collection worth over £1000, despite of some bad review and regret. The wardrobe I received 3 weeks ago worth £650 have two shelves not being painted, they look like from production line!!!! Plus right door does not close as the latch on the bottom is not measured properly. I addressed these. Made number of phone calls, VERY VERY POOR CUSTOMER SERVICE, I had to chase them to find out about exchange!!! Finally spoke to manager who promise to solve this, got phone call next day saying they contacted supplier and they will let me know if this shelves will be exchanged, I have not heard from them since then, that was over a week ago. Last Saturday told them about door, and luckily my partner fixed it. Can not believe paying so much money and getting this quality. Chest of drawers and bookshelf are beautiful so is wardrobe if not these two shelves and door. I will have to call them next week to find out what is happening, and probably will be PROMISE them calling me back AGAIN. GLTC does not deserve best retail award, and hopefully they will not get one for this year, I will make sure to contact someone who is responsible for this award giving. WILL DEFINITELY NOT BUY ANYTHING FROM THEM EVER AGAIN. Regret I did not go for ASAPCE!

Kamila´s profile

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United Kingdom