I purchased some flowers from Serenata for Mother's day and paid premium for Sunday delivery. The flowers were delivered by Yodel - it wasn't mentioned when ordering that flowers would be sent by courier so the delivery experience wasn't as special.
When my mother opened the box, the flowers were on their side and looking really limp and fragile. The pot with some wadding in was bone dry and it seemed as though the flowers had been in the box for some time.
When paying so much this is not acceptable. I wouldn't use Serenata Flowers again.
Good website but could be a little inflexible. Item I ordered as part of 3 for £20 deal wasn't available until after xmas so I asked if I could swap for another item and was told I couldn't and could cancel the item if I wanted. IWOOT therefore lost money which they would have kept if they'd just swapped the item on my order.
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