I ordered a dress which was due for delivery on 28/12/12 between 9.45 and 10.45. We live down a small private lane (with dead end so we know if vehicles have been down to us) and there was definitely no sign of any delivery van all day. To top it off, I then get an email stating that their driver had attempted delivery and that no one was home to sign for the parcel! myself and all my family were at home today, all day; the reason that i had chosen this particular day for delivery! i contacted customer services, via a contact form online (to my annoyance there is no customer services phone number!!!!) to which in fairness they did reply very quickly. But they basically stated the same, that the delivery had attempted delivery and that no one was home, and they assured me that the driver had put a 'white delivery card' through our door. There was no attempted delivery and no card put through the door. The van driver has either gone to the wrong address or they decided they couldnt be bothered. Rubbish.
Folken Contz found this review useful
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