Due to the complex nature of ordering outside lights on the web, I thought I would get a heads up this year, and order my outside icicle lights in November. OK, so I was at the latter end on November rather than the beginning, none the less, I called the order to them, just to make sure that they had them in stock and could cheekily ask for a discount as I was ordering 4 sets of connectable lights with two transformers and 2 additional cables, well...The order was taken well, all the items were in stock and the payment taken (no discount given, I was directed to the web site on bundles of 3 or 5 but not 4) OK so the order was in and in 5 days they arrived. Shame the ones I ordered didn't arrive, so I called the office and was told just to return them with the printable (from the web site) label and take the parcel to the post office. All done and after 10 days of waiting, I called again and found that they didn’t understand how to proceed, although the returns label was marked “Exchange: wrong ones sent” After a little while they informed me that the lights I wanted are now out of stock and there wasn’t anyway of fulfilling my order, unless I changed my requirements. So I have now retuned all the ancillaries to them and I’m waiting for a credit back.
So next year when I order my lights I think I’ll go somewhere else. Which is a shame because the products they sell are very good, (I have used them in the past), it’s just when you call yourself Festive Lights, you would think they would expect a rush just before Christmas, knowing that delays and order precision are vital.
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