Festive Lights

oh dear

Due to the complex nature of ordering outside lights on the web, I thought I would get a heads up this year, and order my outside icicle lights in November. OK, so I was at the latter end on November rather than the beginning, none the less, I called the order to them, just to make sure that they had them in stock and could cheekily ask for a discount as I was ordering 4 sets of connectable lights with two transformers and 2 additional cables, well...The order was taken well, all the items were in stock and the payment taken (no discount given, I was directed to the web site on bundles of 3 or 5 but not 4) OK so the order was in and in 5 days they arrived. Shame the ones I ordered didn't arrive, so I called the office and was told just to return them with the printable (from the web site) label and take the parcel to the post office. All done and after 10 days of waiting, I called again and found that they didn’t understand how to proceed, although the returns label was marked “Exchange: wrong ones sent” After a little while they informed me that the lights I wanted are now out of stock and there wasn’t anyway of fulfilling my order, unless I changed my requirements. So I have now retuned all the ancillaries to them and I’m waiting for a credit back.
So next year when I order my lights I think I’ll go somewhere else. Which is a shame because the products they sell are very good, (I have used them in the past), it’s just when you call yourself Festive Lights, you would think they would expect a rush just before Christmas, knowing that delays and order precision are vital.

08 January 2013

Reply from Festive Lights Ltd

Hi, I can only apologise for the errors made with your order. In regards to the discount requested, this is generally not something that we can do, particularly when the bundles are already heavily discounted. In terms of the incorrect items being sent, this is an unfortunate mistake, but one that can happen on (thankfully rare) occasions. Sadly it would appear that this misfortune was coupled with that of the items then being out of stock. For this I apologise again, but I am satisfied that after our initial error, everything possible was done to rectify the situation.