Having been asked to write a review of a recent transaction by a trusted first-class retailer I reluctantly tried to log into this company web site [I rarely use "review companies] - I was unable to log in and requested a new password which failed to arrive after several hours and so I gave up totally frustrated. The following morning I got the said email with new password and an extremely cheeky and disrespectful comment from this company as follows - "By the way, they say vitamin B does wonders for your memory ;)" Had it been from someone I knew that would have been taken as a light hearten piece of banter but from a company looking to solicit comments from people, personally I find it grossly offensive! Somewhat akin to me walking up to a stranger in the street and telling them that they are ugly or that they smell !!
Sorry "TRUST Pilot" - you've crash landed & burned. Never again.
Jack Castle-Jones found this review useful
Having just seen their TV advert, I thought I'd try and see what deals they could offer. Regrettably the site crashed. I wondered if this might be because of my rural location and so entered an old postcode from a centre of town location and it crashed again. I finally checked speed with their checker and it confirmed BT's speed checker.
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