What's not to love about HasBean? They have great service, great delivery, a great website. And the coffee is the best and freshest available anywhere. I love all the extra stuff on the website too - the coffee guides, in-depth review, "In my Mug", etc.
I ordered a Christmas gift for my sister a few weeks ago. Instead I received a 'Moustache Mug'. I emailed IWOOT about it. They sent me back an automated-email. It was non-sensical, I think the gist was they wanted me to post back the mug, but I think their computer system was broken, it was full of asterisks:
Thank you for ordering **PRODUCT**.... Your reference number is *********... Thank you **ADVISOR NAME***
I emailed them back immediately asking for clarification. It's been a few weeks now and still nothing.
If you've got £20 you never want to see again, please go to this website. If you actually want a good gift, go to Firebox.com instead.
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