Tracy Taylor´s profile

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Spoilt Xmas

I ordered various items of furniture from homebase online. It was a 15% weekend offer. Tried to order but couldn't  so rang them . No answer. Rang day after promotion, would have to order online then ring back and they would give me reference no. To claim discount after 30days of receiving items. Ok did that , this was on 2nd Oct. after 5 weeks contacted homebase about delivery as had not heard anything. Was offered 16th Dec (they were busy!) after this received phone calls every day "oh you already have a booking. Yes, yes it's for 16th Dec. from 10am onwards" received call after 4weeks "we can't deliver on 16th" asked to speak to manager " operator made a mistake your delivery is booked for 16th Dec 12pm to 6pm" continued to get calls every day! Up to 14th Dec!. On the 16th , no call.  Ring no. " your not down to be delivered today. There's a glitch in the system your delivery was not put through" angry is not the word. Rearranged the whole room. Wasted the day! Was put through to homebase to cancel order, apparently all the stock was not in, someone should have called me ( what. More than they already had. Every day! ) if my order was not in stock why was I immediately offered the following weds or thurs? Complained to email address given. After 4 emails complaining how they had ruined my Xmas (had a table & chairs ordered. Had family coming for Xmas!) I have been offered a £30 voucher as goodwill to shop back at homebase. Gee thanks homebase. I have been so angry over all of this. I didn't order for Xmas I placed my order 2nd Oct but it would have been nice to have received it before then you would have thought!  Homebase don't care . Have written reviews on items I should have received  but don't seem to be on their web page so I've written them again today. Let's see if those appear! I have been a good customer to homebase 2x kitchens , laminate flooring, tile etc always quite big items. But no more! will never buy another thing. as for the vouchers...... No words! (printable!)

Tracy Taylor´s profile

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Tracy Taylor
United Kingdom