In the showroom we were helped by someone who really wanted to understand what we wanted from a suite and where and when we needed it (we were moving). Cups of coffee were welcome to review swatches and one other suite that was suggested as similar to the one we liked. Our questions regarding sound in the swivel units were answered with no nonsense. Delivery times were not over-promised.
The guys who delivered were late (not their fault) but kept us up-to-date on their progress at all times. They took care of the property when delivering. Set up the suite - checked it over and cleaned up some leaves on the carpet on the way out.
So it was an all round pleasant buying and delivery experience.
The sofa is six months old and the seating cushions are holding up well. The scatter cushions are losing their newness and take a lot of plumping to keep shape. The material has a 'loose' thread look and it has been quite robust.
Second time have ordered and this time ordered two different products. Still don't find the auto-software the easiest to use as I ordered my photos and it changed the order to fit its layouts - doh!
After some moving and resetting of pages got it back to where I wanted.
I would like to be able to receive paper samples.
Got high-gloss photo in a hardback this time and it was excellent value.
The soft back standard photo paper is not so special - difficult to tell all that on a screen.
Would still use again though as delivery has been punctual on both occassions.
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