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Reviews (1)

Tennisnuts

Bitterly disappointed !

I ordered a table tennis table from tennisnuts for my grandchildren for Christmas. I was requested to upgrade as the one I initially choose was out of stock. The table was delivered by courier and I stored it until Christmas Eve ready to set it up for the big Christmas surpise! Some surpise... no instructions and no balls! The bats had been included, as specified, but the insturctions and balls were not. I immediately e-mailed tennisnuts, in the hope that they may have got some balls to me for Christmas day (I don't live that far from their store and was willing to meet them half way rather than the children have no present). I have never had a reply to that e-mail. I phoned the store when they reopened after Christmas and was told, by William, that the table had been dispatched by the manufacturers who didn't reopen until after new year. I had to point out that my contract was with tennisnuts, from whom I had bought the table, and I expected them to rectify the situation, promptly. I was anxious that the children should have the chance to play on it before the end of the holiday! Tennisnut's customer service is ABISMAL I am told that tennis balls have been posted to me, and may arrive Saturday or possibly next Monday. I expected tennisnuts to pull out all the stops and rectify this error immediately either in person or by next day delivery!!! I will not be using this company again.

31 December 2012

Reply from Tennisnuts

Dear Madam,
We can only apologise for the unfortunate turn of events. We were let down by our supplier on the balls issue. Since we discovered the situation, we tried our best to rectify it, but both our store and warehouse were closed over the relevent period.
The balls have been posted asap and should have been recieved by now. What we should have said is for you to purchase some balls locally, for us to re-imburse/replace later.

rgds,
tennisnuts customer services

Mrs JM Dyer´s profile

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Mrs JM Dyer
Reviewer
United States

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