Joanne Wyper´s profile

Reviews (1)


Terrible service

I ordered some cuff links to be delivered next day on 14/12/12. They were delivered in an appalling state on 18/12/12. The package actually had a tyre mark on it. I tried to contact your customer services, but got no response. I rang the leeds store, and they said they had the cuff links in and would swap the damaged ones. I made a special trip to the leeds store, only to find that they did not have the cuff links I ordered. After waiting in store for them to contact customer services for 40 minutes. I was told that a further set of cuff links were being sent to me by next day delivery. As of 29/12/12 I am still waiting for them. No one is replying to my emails. I am now £16 out of pocket and extremely disappointed in you service. I will not be shopping at Menkind again. Absolutely terrible customer service. Menkind have just emailed me saying that I have had this item delivered. I have not!! I am extremely disappointed in their service

09 January 2013

Reply from Menkind

Hi Joanne,
I am very sorry to hear about your experience and thank you for taking the time to let us know. I can see on our system that the cufflinks have been delivered to you. Please accept our sincerest apologies and know that we will be looking into this, to ensure this does not happen again. Kind regards, The Menkind Team.

Joanne Wyper´s profile

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Joanne Wyper
United Kingdom