Bamber´s profile

Reviews (1)

Blackcircles.com

Good price but the poor fitting service and aftercare offered mean I won't use them again

I waited for 2 hours for one tyre to be fitted. Blackcircle work seems like an inconvience to this fitting centre. The tyre has deflated 3 times since fitting.

I emailed and phoned Blackcircle to see if they would phone the fitting centre so that the garage don't keep me waiting another two hours while the centre fix the issue.

Blackcircle didn't want to know so there is no aftercare or help offered from Blackcircle. I will go back to using local tyre suppliers as they make customers feel valued and are only a few pounds more expensive.

31 December 2012

Reply from Blackcircles.com

Mr Adamson

Thank you for taking the time to review your order –I am sorry to hear that our service has given cause for complaint.

Please accept my apologies if you feel that our after care is lacking in any way.

When we encounter any issues that may be related to the fitting of a tyre; we request in the first instance that the garage who fitted the tyre be offered an opportunity to resolve matters. Should our customer be unwilling to do so for any reason, we can have the tyre checked at an alternative fitting partner; however I can see that the next closest option to your location was some 12 miles from you.

Our customer service manager will contact you directly to try and resolve matters and I hope that you may feel able to reconsider trying us at some future point.

Kindest regards

Blackcircles.com

Bamber´s profile

profile image of Bamber
Bamber
Reviewer
United States

About