Generally have performed quite well over the years i have been dealing with them,
However when the delivery dose not turn up on the day it is promised and confirmed, it is not given any priority to secure its delivered the next day ..... but regrettably that,s not the case.
When i rang their staff ( including eventually speaking to a manager) and requested t they take some initiative with their carrier to ensure it comes on the next working day (unfortunately i now also got caught up with a weekend which compounds the delay further)
My request was not received with enthusiasm. worse i was left with the clear impression they simply dont care a hoot about inconvenienced customers
Such a shame
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