Jaques of London

Disappointment,as product found broken inside two unbroken boxes so Christmas present for children unable to be given.

How disappointing to receive broken toy specially paid for to be delivered by Christmas. Two boxes housing toy unmarked but internal box and toy both damaged which would suggest toy already damaged when packed. Offices shut by time delivered so not able to get replacement.

11 January 2013

Reply from Jaques London

Please accept our sincerest apologies for the damge and upset that this has casued to. We have spoken to Mr & Mrs Robson with regards to these issues and a replacement board has been despatched to them. Any problems please do not hesitate to come back to us.