Jules B

Very good on-line, very poor in shop

I bought a polo shirt from Jules B, on-line, and the service was very slick, however, I called into the Jesmond tailoring shop on Thursday 27th and the shop service was very, very poor. Long standing staff stood around making small talk wth clients they knew, while I was stood for about 5 minutes with an Eton shirt in my hand wanting to try it on. To say I felt ignored would be an understatement. I have been shopping in Jules B for around 15 years and have had mixed service from staff but this was the worst experience I have had. I was made to feel like I was a bit of a nuisance. I have my own business and I understand how important it is to keep relationships with your clients but this for me was very disappointing.

steve mills found this review useful

31 December 2012

Reply from JulesB Limited

Dear Richard Harris,

We are sorry to hear of the service you received in store. We take customer feedback very seriously as the shapes the business in to providing better customer service.

This has been brought to the attention of senior management and will be addressed to prevent this happening in future.

Kind Regards
Jules B