ordered a floral tribute online for my sister's funeral in London. after the ceremony found the wreath had not arrived at the undertakers. company took £115 from me and caused great distress.
Emma from iflorist sent me an apologetic email and the offer of some flowers (see response below). tried to speak to her several times but the company telephone line was never answered.
i do not want a bouquet. a random bouquet is not appropriate at this time. However, may i suggest iflorist send a donation to the breast cancer care charity instead. if the company do so, please copy me into the letter accompanying the donation. this would be a fitting response.
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