Debbie Edwards´ profile
Reviews (2)
Iflorist
not good enough
ordered a floral tribute online for my sister's funeral in London. after the ceremony found the wreath had not arrived at the undertakers. company took £115 from me and caused great distress.
Emma from iflorist sent me an apologetic email and the offer of some flowers (see response below). tried to speak to her several times but the company telephone line was never answered.
i do not want a bouquet. a random bouquet is not appropriate at this time. However, may i suggest iflorist send a donation to the breast cancer care charity instead. if the company do so, please copy me into the letter accompanying the donation. this would be a fitting response.
Reply from iflorist
Debbie Edwards´ profile
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Please accept our sincerest apologies for the non-delivery of your wreath. We welcome your feedback as this is an issue we don't tolerate at Iflorist. We certainly do not wish to lose you as a valued customer so we will issue you with a full refund straight away and we would also like to offer you a complimentary bouquet to be sent to a recipient of your choice. We take these matters very seriously and will be taking further steps to avoid this happening again. We apologise for the inconvenience this business has caused you and I will e-mail you personally now regarding this matter.
Kind Regards
Iflorist