I have used John Lewis in the past as I have found their customer service fantastic and didn't mind paying that little extra. However it appears that customer service has slipped somewhat. I placed an order for a TV and paid extra for a specific day between 5pm and 9pm....the TV never showed up. I rang their customer services to find out what had happened, the lady on the phone had no clue as it was showing as dispatched (this was after waiting for someone to pick up the phone for 15 minutes), I was then put on hold for some time to be told that the next available slot would be in a week's time as a good will gesture they would put me in on that day. I was appalled that they didn't seem to care that TV had not turned up and I fear they would have not bothered contacting me to tell me what had happened if I hadn't have contacted them. Needless to say I have now cancelled the order and found the TV over £100 cheaper that can be delivered in 2 days with another company.
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