This company was used by my mother who shopped with their 'Special Collection' catalogue. When she went into hospital long term and the payments were missed they added admin charges for fun. £12 a time and she only owed £15 to start with. I made a payment for her and phone and wrote to them to say i expected the account to be closed due to the circumstances. The payment was twice what she Owed at the start. They never acknowledged the letter and carried on adding charges even though they had been told she couldn't manage her affairs. now they are pursuing her with an unsavoury debt collector. I had also completed a claim form for an account protection policy she had. The hospital filled out their bit and returned it. Never heard of since, how convenient for them.
These people are predatory, unhelpful, uncaring, unsympathetic monsters who are only interested in chasing admin charges.
Stay clear of them, there is better out there. Don't give these vermin your money
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