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CCL Computers

Ordered a built PC it was delivered in parts!

I have bought a lot of PCs and equipment from CCL in the past and been very happy - it is difficult to find a reliable system builder. However it seems their customer service and processing system has declined recently.

I spent time carefully chosing my components (with no help from CCL despite emailing them and calling them - I should have given up then). This took much longer than it should as their website is currently very slow and unresponsive.

I spent around £1500 on top of the range components and I paid £75 for a premium build service (which means they build the PC)

They initially told me that an item was not in stock although it was reported in stock when I placed the order. It later transpired that the ordering system had duplciated my entry. It took them a week to resolve this but they have still not yet billed me incorrectly.

Finally the PC arrived today, but in bits! Not built! What a joke!

I called them immediately, they do not answer the phone promptly, when I finally got through to tell them they had not built my system there was no apology, I was offered only a refund for the build costs or send back and wait another 2 weeks.

Very disappointed and will order from elsewhere in the future.

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Mr NonameDisplayed
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United Kingdom

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