W Harfield´s profile

Reviews (3)

Okobe Ltd

Customer service - you are having a laugh

Correct Product ordered, invoiced and on delivery note - wrong product in the box. How basic an error can you get? Warehouse monkeys, no apparently the different product code was the manufacturers fault. The fact that the packer couldn't check that the product code was the same on the packing note to that on the item couldn't possibly have been the answer, could it?
Five weeks from order to refund, if you buy from these people you better pray that nothing goes wrong, THE worst customer service I have ever come across.
I will never think of buying from these people again.

Okobi

Zero Customer Support

Correct Product ordered, invoiced and on delivery note - wrong product in the box. How basic an error can you get? Warehouse monkeys, no apparently the different product code was the manufacturers fault. The fact that the packer couldn't check that the product code was the same on the packing note to that on the item couldn't possibly have been the answer, could it?
Five weeks from order to refund, if you buy from these people you better pray that nothing goes wrong, THE worst customer service I have ever come across.
I will never think of buying from these people again.

Memoryc

Poor Customer Support

Website is not clear, hard to find contact numbers, lacks full descriptions of products with multiple fitments. If something isn't as it should be, it's easier to run through mud.

03 January 2013

Reply from MemoryC.com

My apologies for any issues you may have. Our contact details can be located in the link below. Please call use if you need any assistance

http://www.memoryc.com/contact.html

I must admit, I am puzzled by your review. Our contact details are listed on every single page at the top in a tab called "Contact". Our details are fully visible in this link, email, addresses, sales & fax contact details and our opening hours .

I have checked and I do find this tab is quite visible and on every link at the top of the page where you also have My Account and additional expected tabs.

In relation to the product details we provide, these are a direct mirror of what is listed on the manufacture site. Next to all items we list and images is a manufacture part number. This can also be used in a copy and past action on Google.

In matter of moments you will find additional information if needed. Alternatively, email or call and we will see if we can answer any additional inquiries.

W Harfield´s profile

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W Harfield
Reviewer
United States

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