Naseem Zehra´s profile

Reviews (1)

Just Eat

Just eat .....absolute rubish service

Orderd food from them from a take away in wolverhampton, called kabab king, part of the order was delivered wrong, rest was burnt and un eatable.

When contacted takeaway, they blamed Just eat for giving them wrong order, when contacted Just eat, they ware unhelp full, insted mention about there terms and conditions, that they are not responsable for wrong deliveries, it up to takeaway if they want to correct them

Absolute waste of time

09 January 2013

Reply from Just-Eat.co.uk

Hi Naseem,

I am sorry to hear about your experience with the takeaway, and I would like to apologise for any inconvenience this has caused you.

In regards, to our end-to-end ordering system, when an order is placed on our system it will be sent to the restaurant exactly as it was placed on our web site. This is an automated service, and the order will never change at any stage. My college would be right to say that the legal contract for the supply and purchase of food and beverages is between you and the Delivery Restaurants that you place your order with. JUST EAT cannot give any undertaking that the food and beverages ordered from the Delivery Restaurants through this Website will be of satisfactory quality and any such warranties are disclaimed by JUST EAT.

However, we would be more than happy to get in contact with the restaurant on your behalf. I would like to find our exactly what happened to you order. If you could please email me the order details to trustpilot@just-eat.co.uk. Then I will get in contact with the restaurant for you.

Kind Regards,
Nicholas

Nicholas Sampson
Social Media Consultant

Naseem Zehra´s profile

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Naseem Zehra
Reviewer
1962
United Kingdom

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