I placed an order today for an item that the website stated was in stock. I got several messages saying the order was being processed, then at midnight got a message saying unable to fulful payment reversal with no apology or anything. They should not advertise as something being in stock when it is not, as it is a false statement and misleading. I also had a bad experience earlier in the year with 3 faulty Tripp suitcases. Debenhams actually tried to wash their hands of the problem,advising that they only sold the suitcase and that I would have to contact Tripp directly, who in turn said it would be better for me to contact Debenhams. Eventually they arranged for the 3rd one to be collected from my work address and said they would add £20 onto a gift card I already had as a gesture of good will. When I went to use the gift card several months later, there was nothing on it but the £4 I had on it already....waste of space and rubbish customer service. If they want to lose customers, they are going about it the right way. House of Fraser Rocks!!!
Mark Dyos found this review useful
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