Charlotte Brook´s profile

Reviews (2)

Didn't even tell me there was a problem!

I ordered a dress, paid extra for next day delivery - on a Wednesday so it would be delivered Thursday. I received an email confirmation of my order but no further details.

At approximately 11pm I received an email saying there's been a problem with my order or they were out of stock and I'd be refunded.... But that was it! No explanation, no chance to order a different item in its place, not great service at all if you ask me- shame really as they've some nice stuff at reasonable prices!

24 June 2013

Reply from

Hi Charlotte,

Many thanks for your comments and I am very sorry to hear that this has happened.

After checking your account, it appears that in this occasion we experienced a stock difference due to several customers trying to purchase the same item at once. This has unfortunately caused your order to have failed as we allocate the stock on a first come-first served basis.

This doesn't happen very often, but we do understand how frustrating it may be for you and we sincerely apologise for any inconvenience this may have caused.

I have sent you additional information to your email address registered to your boohoo account.

Kind Regards,

What do you expect for a fiver?!

Sizing a bit off at times, limits on quantities would be good to prevent bulk buyers, 'low' stock indicators would also be good...... Postage is a bit steep and slow but hey ho I guess the cheap stuff makes up for that! At the end of the day, what do you expect for a fiver? Mostly I'm pleasantly surprised but the odd time I'm disappointed.

Charlotte Brook´s profile

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Charlotte Brook
Burnley, United Kingdom