Groupon UK

Dreadful customer service

I tried giving no stars but it won't let me - that's all they deserve....they've given me the worst customer service I've ever experienced. I ordered a pair of touch screen gloves through Groupon on 11th Nov from Roolyn (who have been as dismal in terms of customer service – or lack of it).and received an email back from Roolyn saying that my order was confirmed and they'd e-mail me to get my full address.

It's now 30th December and nothing. I've emailed Roolyn regularly and tried phoning them – number on website discountinued – and been completely ignored !. I’ve taken my complaint to Groupon therefore at least 7-8 times and they've been equally as useless - they've come back to me three times saying they cannot find the order DESPITE me giving them the email from Roolyn with order number and last 4 digits of credit card and when the £5 was taken out of my account. I’m now missing £5 and no gloves.

Groupon have been absolutely hopeless in this matter and now completely ignore me so, if you want to gamble on losing your money then use them. I never will again as their service is just as appalling - and, no, I'm not going to ring you, Groupon, at £1.53 a minute !! You obviously want to avoid customers with complaints which is what you've done with me. So...use KGBdeals, Dealcloud or others but avoid Groupon !!

Rock Chic Sar found this review useful