Marilyn Wallace´s profile

Reviews (3)



Absolute scam, like many others I ordered in good faith, they delivered half dead flowers 4days late, I complained and I got an email a week later saying I should have sent a picture within a day of receipt! This would have been physically impossible anyway as the recipient lives the other end of the country from me and was far too ill to undertake this herself.
In the end I raised a dispute with PayPal who found in my favour and I am pleased to say it looks like they have removed their service from Hallmark's website,( probably fed up of refunding angry customers). I have also reported them to trading standards.
DO NOT BUY FROM THIS COMPANY, you will be wasting your money
Read the reviews here and on hotukdeals, you won't find a good one.


Awful customer service

Amongst several items I bought a pair of jeans which proved to be faulty. I returned them to the store, they could not replace them - nor could they obtain them for me from another store - but, because I had used a promotional voucher in part payment in the original total purchase, they refused to reimburse the full amount of the cost of the jeans giving me a voucher to spend in store instead. I have had email dialogue going on with customer services since October which has at best been very patronising and has finally resulted in me reluctantly accepting an additional in store voucher as compensation. I really don't feel that they have understood that they have behaved very badly by expecting me to go back and forth to their store to spend a voucher when all I really wanted was a pair of wearable jeans. I would have no confidence in buying from this store again - if it's faulty you are unlikely to get your money back!
Needless to say I will spend this voucher and never ever buy anything from Matalan again, there are plenty of other stores out there who genuinely want to give good service to their customers.

Prashanthi Kaluarachchiand Dave Christie found this review useful


Great price, terrible delivery

Price was excellent which is why I went with the company but the delivery was appauling. They give you a 1 hour window slot in which they will deliver but not only did they miss this on the first day they didn't even attempt to delier it at all. I didn't leave my flat all day and there was no attempted delivery nor a calling card left. So I had to take more time off to receive the second attempt which came about 2 hours after the stated hour delivery time slot. Why give the time slot if that's not when you will deliver it!?

Marilyn Wallace´s profile

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Marilyn Wallace
United Kingdom