Lesley Elmore´s profile

Reviews (1)

Made to Measure Blinds UK

WHAT EVER HAPPENED TO CUSTOMER SERVICE!!!!

Not impressed one bit with this company. Ordered blind 9 days ago and heard nothing. I know its been the christmas period but i ordered on the 20th- do you think someone could have telephoned or emailed to say the delivery would be delayed till such a time due to the holiday season. NO!!!!

30 December 2012

Reply from Made to Measure Blinds Ltd

Hello Lesley
RE: Order M2MWEB14678

I must say I am rather annoyed at your feed back to say the least; I am confused at your quote of nine days we work Monday to Friday in normal circumstances but Christmas rather upsets this a little every year. Six of your nine days are Christmas Day, Boxing Day and two weekends.
You also state you have heard nothing from us did you not receive your order confirmation with fitting instructions attached we sent it on the 21st Dec.
Let me give you some facts:
That’s the whole point of the review service.
1) We have had on the home page for some three weeks informing our customers that the cut off for pre Christmas delivery was 17th Dec at midday. Did you not read that information, I see no point in providing this information on the website and then have to contact all our customers to remind them?
This information was then removed on the afternoon of the 21st as it was no longer relevant.

2) You placed your order on the 20th Dec.
Which is currently five working days up to Friday the 28th of Dec, with Christmas in between!!
The website states we try our very best to despatch orders on the fifth working day as long as the order is received on the production floor before midday on the first day customers place their order.
However the factory was and is closed from the 21st Dec at 5 pm until the 2nd Jan.
This information is also provided on our blog and on our telephone answering system.
So production and despatch will recommence on the 2nd Jan, after the Christmas Holidays and New Year festivities.
Your order will be one of the first to be despatched week commencing the 2nd.
We do not contact any of our customers with progress reports unless we have an out of stock issue, or a customer has requested a tracking report via the website.

I would ask that you reconsider your one star review, it’s a shame you did not make any attempt to contact us to clarify the situation before you provided your response on Trustpilot.

I am sorry if we do not met your standards but our staff work very hard all year and look forward to a nice break with their family’s over this holiday period.
Regards.
Peter.

Lesley Elmore´s profile

profile image of Lesley Elmore
Lesley Elmore
Reviewer
United States

About