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Orange Owe Me! Rubbish Customer Service!

I ordered an iPhone 5 online with this company back in September and had to pay £50 deposit which would come off my 4th bill. I cancelled the contract after a week after Orange said they did not know when i'd receive the phone and i would get my £50 back within a month. A month had past and still no refund! After spending 2 hours on the phone getting transferred from one department to the next the phone went dead (lines had closed) Ring again the following day and was told i would receive my refund in 10 days. 10 days later and still nothing! Rang again and told yet again 10 days. It's not the end of December and i still have not had a refund. Who do they think they are? If i owed them money they would soon be on my back for it! I have had to result in writing a letter to them threatening legal action! Like i have nothing better to do with my time that writing letters to them asking for MY money back. Will never go with Orange in the future!

Christopher Lloyd-jones´ profile

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Christopher Lloyd-jones
United Kingdom