Robert´s profile

Reviews (2)

Rentalcars

Spaceship???

Hi
As a disabled, it was a bit troublesome having to wheel across to the pick-up point from the terminal where there was a section not covered by a roof.

In the car park, it took me about 20 minutes to figure out all the controls, how to relaese this new-age handbrake switch, etc. There was no manual in the glove compartment or any person in the car park who could assist me.

Had it been raining, I would have had a sesrious problem re both the above points. Just remember, us disabled can't 'run' like 'normal' people.

StressFreeParking - Meet and Greet

Unreliable!

I am a disabled and was collected at the disabled parking point, as previously (meet & greet) On our return, after I phoned, we had to stand in the rain & cold for almost 20 minutes at the exact spot where the driver had collected my car on our departure, because the driver who had to meet / drop-off our car, waited at the wrong location. Why did the driver not have the correct details of where to meet us??

31 December 2012

Reply from stressfreeairportparking.com

Dear Robert,

Thank you for your review.

I am very sorry you suffered an inconvenience whilst park with us at Luton, I want to assure you we take all customer complaints very seriously and customer satisfaction is of the utmost importance to us.

I have sent this down to the manager at Luton as a matter of urgency and await a response regarding the investigation.

I assure you as soon as I hear from him I will be in touch immediately.

I appreciate your patience.

Kind Regards,

Anthony
Complaints Team Leader
Stress Free Parking

Robert´s profile

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Robert
Reviewer
United States

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