Robert´s profile
Reviews (1)
StressFreeParking - Meet and Greet
Unreliable!
I am a disabled and was collected at the disabled parking point, as previously (meet & greet) On our return, after I phoned, we had to stand in the rain & cold for almost 20 minutes at the exact spot where the driver had collected my car on our departure, because the driver who had to meet / drop-off our car, waited at the wrong location. Why did the driver not have the correct details of where to meet us??
31 December 2012
Reply from stressfreeairportparking.com
Robert´s profile
United States
About
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Thank you for your review.
I am very sorry you suffered an inconvenience whilst park with us at Luton, I want to assure you we take all customer complaints very seriously and customer satisfaction is of the utmost importance to us.
I have sent this down to the manager at Luton as a matter of urgency and await a response regarding the investigation.
I assure you as soon as I hear from him I will be in touch immediately.
I appreciate your patience.
Kind Regards,
Anthony
Complaints Team Leader
Stress Free Parking