I have full praise for Hotel Direct and they've always found me a good room in a suitable location. This time, Thistle Marble Arch turned out to be a very good choice and ideal for my needs. One small quibble - there seems to be a tendency to re-confirm bookings which I think is intended to reassure the client - in fact it becomes rather unsettling - as though there might be some doubt re the original booking. A single confirmation is enough
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