Lukasz´s profile

Reviews (2)

Homesdirect365

Avoid it, cheap goods and also cheap service, extreme delays !

I have ordered two small items in March, one arrived faulty, now is June and they still delaying with the replacement. Customer service is unpleasant and unprofessional, they completely don't care about their own clients. I will never buy from them again.

Exceptional AV

Amazing deals but....

I ordered speakers + AV receiver from them, they have amazing deals I couldn't find anywhere else. They respond quickly calling you if there are any problems. I would give them 5 stars for they service but... Communication through an email doesn't exists, don't bother sending them an email as they never reply to emails (very strange as for the online shop). Also they don't pay to much attention to what they pack, I ordered speakers in walnut finish but they send me black ones (!). My advice - check what you got as your equipment arrives so you can send it back immediately and don't send them emails call them instead.

Simon Roger found this review useful

31 December 2012

Reply from Now Group UK Ltd

Dear Lukasz,

Thanks for your review and apologies for the wrong colour being picked, unfortunately this is down to human error during a very busy time. If you wish to swap to the walnut this is no problem, please call us on 01628 778885. If you like the black please keep them.

We have searched our inboxes for emails from your address and have not found any - it is possible that they have been caught in an over zealous spam filter, or possibly you made a typo in the email address?

Please feel free to email me directly on: mark.coster at nowgroupuk.com (replace the at with @) or call me on 01628 778885 and we can sort this out for you.

Happy new year,

Mark

Lukasz´s profile

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Lukasz
Reviewer
United Kingdom

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