Four years ago, the last time I ordered a new phone from Vodafone, I had a nightmare of a time. Phone didn't arrive, billed the wrong amount, you name it, it went on for weeks!. This time I was promised delivery on 31st Dec. on the phone, by two texts and by email. (Email sent 30th Dec.). When I turned my phone on on 31st Dec. I received a text saying it will be delivered on 2nd Jan. I phoned 191 and spoke to a very rude person who argued with me about everything, showed no customer focus or empathy. She said it was an automatic system and I shouldn't have been told 31st Dec. BUT I WAS TOLD 31st DEC, then texted twice, then emailed. This is what happened before and the phone didn't arrive for ages. When I pointed out that the amount shown online was incorrect, I was told that is because the discount will be shown on the bill. I was told that last time as well and guess what happened... I was billed the wrong amount. Four years have passed and they are still doing exactly the same thing. She asked if I wanted to raise a Pier Issue (or something). Later she explained that that meant a complaint about the first person I spoke to. I said yes and she said okay she would do it, but I was not able to raise a formal complaint over the phone! Have raised that via email. I expect that I will cancel my contract with Vodafone over this, not for the error, anyone can make lots of mistakes, but for the attitude of their customer services people.
Sophie Nguyen found this review useful
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