I checked both in store and online about replacing my pc..
I hate to say this, but the staff had no knowledge about their products at all other than what was on the sales card. They were disinterested and clearly have had lousy customer service training as well as no technical training at all.
In the end i was told that they don't sell gaming pc's...but TBH their products are so very overpriced and under powered so there was no way I would have bought anything in the end.
More like I was asking a few technical questions and they were way out of their depth.
I spent 18 years in retail, and prided myself on excelling at all the things they simply don't do right.
Take my advice - don't even bother with PC World.
I spent a couple of weeks researching my best bet for a PC within my budget.
After hours on the internet, phone etc I finally settled on a system with a few modifications. The sales advisor Thom was really helpful on the phone, easily answered all my technical queries and put no pressure on me at all.
I ordered via their website and they build to the advertised time scale despite being close to Christmas, and the machine is amazing! it burns through the latest games with no effort :)
Any emails were replied to promptly, usually within an hour or two. Add the fact that I got free shipping and a proper 2 year guarantee (rtb) with no return postage to pay at all and it amounts to a great deal.
I did have a small problem, when the graphics card went wrong. I rang, and the text from the courier delivering the replacement arrived while i was on the phone about the issue! WOW - other companies watch and learn what customer service really means. TY Chillblast.
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