I've been trying to give O2 my 30 days notice as my contract finishes next month. I was on hold for 2 hours yesterday no word of a lie. Didn't get to speak to anyone from cancellations. Eventually gave up and tried the chat service online. Bad idea. I explained what I needed which was very simple but none of them helped me they just tried to transfer me to cancellations who I now think is a non existent department as they didn't reply through the chat service either. I was disconnected every time after 5 attempts I'm still no nearer to speaking to anyone and to get my PAC code. Horrible company to deal with. Stay clear!!!
Forced to sign up to credit account as there was no other option of payment then sent a letter charging me for missing a payment. Never given details of how and when to pay. Customer service useless. Now threatening legal action on me. Nightmare!
Julie Roden found this review useful
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