I placed my order on 14th December. They told me the estimated delivery would be the 19th December. This was a Christmas present for somebody. I contacted The Hut/Zavvi on the 21st December. They advised me that because I did not pay the extra money for a tracked delivery they are unable to help me as once the order has been dispatched it has nothing to do with them anymore. It is now the 31st December and I have still not received my DVD's. Very disappointed with the service.
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