Waseem Khaliq´s profile

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Really bad service

Made an order which I did not receive on time, twice I was let down by your company regarding receiving my goods on time. On making my order I was told that I would receive my goods the next day after payment was made, after half hour, I receive a call from you saying that you can't deliver the next day which was Friday, but was told could deliver first thing on Monday morning after the week end to which I have only received one item that i cant do anything with out the other. My order for the goods was paid all together, I was told I would get a deliveries all at once on Monday the latest. I am still waiting.

31 December 2012

Reply from NW Systems Group

Dear Mr Khaliq,

Thank you for your feedback. All feedback is valuable and we take it very seriously.

Our normal service is based around next-day delivery as you rightly state and I'm sorry that we have not delivered as expected on this occasion. We have been discussing this with your representative today as you know and as previously discussed the remainder of your shipment is out for delivery today. I have double-checked for you that the goods are definitely out for delivery today and they are and we provided the tracking details to your representative earlier today before this review was posted.

Clearly our communication to you of courier delays over the Christmas and New Year period was not clear enough and for that please accept my apologies. We will investigate why this may have been and try to ensure this never happens again. We take our promises extremely seriously and on this occasion your expectations were not met.

As mentioned, all your goods will be with you today and remember that we will be happily providing you with full support over the lifetime of your products.

Kevin Bowyer
Director, NW Systems Group

Waseem Khaliq´s profile

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Waseem Khaliq
Reviewer
United Kingdom

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