Alexis Mustapha´s profile

Reviews (1)

DPD UK

No point giving slots if you dont have a reasonable expectation that you can deliver

I called the eye clinic that I am going to come round to collect emergency spec for my daughter as her glasses broke. Unfortunately for me I called to check when the item I ordered next day delivery from the 27th Dec and I was told pdp will deliver today between 13.28 and 14.28 so decided to wait for them and go to the hospital later. Mistake. Its now 16.20 and a no show. It was meant to be a next day delivery from the 27th Dec.

I decided to check online to see what the problem might be and then I came across this. I guess next time they give a time I will just go about my business as usual and slot them in if I need to be indoors anyways. Definitely not a way to do business.

How many want to bet that I then receive a message that someone came round and I was not in seems to be the trend. Going back to the supplier.

07 January 2013

Reply from DPD UK

Hi Alexis,

Sincere apologies for the delay in delivery and for any inconvenience that was caused as a result.

I see the parcel was delivered in the end early last week - was everything okay when we visited?

Please let me know if we can assist in any way - socialmedia@dpd.co.uk

Kind regards,

Bobby.

Alexis Mustapha´s profile

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Alexis Mustapha
Reviewer
1967
London, United Kingdom

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