Received first car in Geneva which seemed ok. Heat did not work and worse, defroster did not work. The weather was such that no defroster could have caused accident. We drove back to the airport and they gave us another car. This one was not suited for off highway driving - snowy mountain roads. It was slippery and dangerous and no chains were included. We had to go back again for chains.
I was very disappointed at the rental, especially for the amount of money we spent.
We lost time and gas going back to Geneva twice.
On the positive side, the people at the desk were very understanding and polite and were at no fault.
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