Laura Cockett´s profile

Reviews (1)

DPD UK

Dreadful service

DPD thoroughly wasted my time. I recieved an email yesterday telling me that my parcel would arrive today and asking that I be sure to be in to sign for it. I was told I would be able to check my one hour deliver time from this morning onwards. I tried to check my delivery window all day but no timeframe ever showed when I clicked on the link in the email. Finally, I called them, only to be thwarted by their awful automated phone service. I had to search for an alternative number online in order to get to speak to someone. I was then told that the supplier I ordered from had not got the parcel to DPD on time for them to get it out today. If this is true, I think it very poor DPD emails it's customers to tell them that a parcel will be delivered (which requires them to wait in ALL DAY) BEFORE they have it and can be sure that this is the case. Furthermore, DPD, it would have been nice, once you knew that you did not have the parcel to deliver, if you could have LET ME KNOW by emailing me. I changed plans in order to be in all day. What a shambles. And now I have to go through it all again to get this parcel

07 January 2013

Reply from DPD UK

Hi Laura,

Really sorry for the ambiguous communication that you received on this occasion. As you say, it seems that the notification email went out prior to us receiving the parcel from the sender. The email notification is automatically fired out when the sender prints off the parcel label. However, in this case, it seems that there was a one day delay in us actually receiving the parcel from the sender. I really hope that you were not too inconvenienced by the delay.

I see that you took delivery of the parcel on 2 December 2013. Was everything okay when we visited?

Please let me know if you need any assistance - socialmedia@dpd.co.uk

Kind regards,

Bobby.

Laura Cockett´s profile

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Laura Cockett
Reviewer
1979
United Kingdom

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