Tempted yet again by Debenhams "too good to be true" reductions & despite them failing to fulfill previous orders, I ordered some Joseph Joseph cookware. Yet again the delivery didn't materialise, yet again Debenhams say that they are now out of stock & will issue a refund - after holding on to my payment for up to 14 days. How much are they making in interest on all this customer cash they hold on to for two weeks at a time? Is it legal for them to do this? Is Debenhams just an elaborate money laundering scheme? When I tried to insist they supply my goods, I was told "Debenhams are too big to worry about one small order". This was the final straw - I now boycott their fraudulent store and unspeakably rude staff.
My first order could have gone very badly due to the main item being out of stock & the courier delivering a day late , but as each problem cropped up I was contacted promptly by a member of staff with alternatives or solutions. It was such a refreshing change to speak to people who weren't just making excuses or reading from a corporate script, but were intelligent, friendly & well informed. When the limited edition single malt was out of stock, the girl who rang had a list of realistic alternatives prepared, making the order change completely painless. When Citylink failed to deliver & turned their phones off, the guy I spoke to took complete ownership of the problem & called me back with updates - despite having the same ways of contacting Citylink as I did. The whole exprience left me with a pleasantly warm feeling, although not as pleasantly warm as the feeling the excellent & reasonably priced single malt left! I will definately be shopping here again & recommending them to all my pals.
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