Theresa McDonald´s profile

Reviews (1)

Alpharooms

NEVER EVER AGAIN.

First time using this Alpharooms and never ever again. Tried to cancel the booking THREE MINUTES after booking and they wanted £157.42 to cancel so we had to travel with them but NEVER EVER AGAIN. Complaint email to them was ignored.
WARNING - My advise USE ANOTHER TRAVEL COMPANY.

02 January 2013

Reply from alpharooms.com

Dear Theresa,

I am sorry that you feel this way about alpharooms. Our cancellation charges are clearly stated in our terms and conditions. In addition, all the costs relating to your booking are clearly indicated in the booking process before we ask you to confirm and pay. With such a short time period between you booking and wanting to cancel I can only imagine you found the holiday cheaper elsewhere. Had we been informed of this we would have been happy to match that cost with our Price Promise.
We are sorry that we could not help you further and hope you enjoyed your holiday.
Regards,
Victoria

Theresa McDonald´s profile

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Theresa McDonald
Reviewer
1965
United Kingdom

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