I gave a 1 star review for a company that spammed me but Trust Pilot insisted on proof of purchase from the company but the order number was not adequate.
1st it is irrelevant if I ordered from the company or not, they are spamming me without giving an unsubscribe option.
2nd details of what I purchased are private, why should I be forced to share that with trust pilot.
It seems that if you are a paying merchant account holder you can insist bad reviews are removed, not exactly an impartial review system. I will never trust a trustpilot rating ever again, they are worthless when negative reviews are deleted.
I purchased a 6 month subscription gift voucher for Love Film that was supposed to be redeemed 'On or before 31/12/12'. When I attempted to visit the URL instructed on the gift voucher it informed me that the promotion had expired despite being within the time required.
I contacted Love Film and they said they couldn't do anything about it. They have taken my money and refuse to provide the service paid for. This is one company I will NEVER trust again. They are constantly spending money on promoting themselves to try and get new customers and yet when they have one they can't even provide the service that has been paid for.
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