Melissa Granados´ profile

Reviews (1)

ghd

It's been over a week and I haven't received my product and haven't been able to leave a message because the mailbox is full.

My product was said to have been shipped on the 20th, it is now the 31st and I have yet to receive it. I sent an email, but have gotten no response. I have called many times during open hours and no one answers the phone. I can not leave a message because the mailbox is full. I would like a full refund or my product, even talking with a representative would have been nice.

17 January 2013

Reply from www.ghdhair.com

Hi Melissa,

Thank you for your recent review.

Unfortunately, during the holiday season we were overloaded with calls and we are sorry you were unable to leave a voicemail. Please feel free to also email us through our help section if this should happen in the future.

We apologize for the shipping inconvenience,UPS are currently investigating what happened to the package and we will be sure to contact you with any new information.

We apologize for any inconvenience that this may have caused you.

Regards,

ghdhair.com

Melissa Granados´ profile

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Melissa Granados
Reviewer
United Kingdom

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